Help and FAQs

 Phone: 877-45-44-33

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provided
for over 24 hours, every day.

Help and FAQs

Custom and personalized orders

We are open to your suggestions and ready to customize any dress you want. Just send us your wishes and ideas (via online chat, email or Whatsapp/Viber +371 29787257) and we can discuss the order and its details. All dresses in this shop are custom made to your measurements at no extra charge.

Measurements and dimensions

Please note that all dresses in this shop are made to order in standard sizes or according to your measurements. If we use your measurements that you sent with your order, please double check and make sure the measurements are correct and correct before sending them to us.

If your measurements are not accurate, the clothes will not fit you. You can look at the size table in the section of our website to correctly measure the required sizes.

To avoid mistakes, please read it carefully and use it. If you are not sure, it is better to ask someone for help.

Information about dresses

All dresses in this shop are unique and handmade, so sometimes your order may differ slightly from the picture. Lace pattern may vary.

Clothing colors

Although we try to represent online colors as accurately as possible, we cannot guarantee that the colors displayed on your monitor will 100% match the color of the actual garment. Changes in lighting and reflections in the original photo, as well as differences in computer monitors and printers, may cause color tones to vary slightly from the actual fabric color.

When will my order be shipped?

Processing time for your order before shipping is 7-10 business days. Dress production time depends on many factors, such as availability of fabric, volume of orders, etc

If I need an order urgently

We are always happy to fulfill your requests. If you need a specific time frame for receiving your order, please contact us before placing your order. For urgent orders, please choose the express delivery option.

I have not received my item. What shall I do?

If you have not received the item within the expected delivery time, please check the tracking number provided after the order is placed or contact us on WhatsApp/Viber +371 29787257

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